Independent Governance Group
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Case Studies

Taking on Pensions Manager Duties for a Hybrid Scheme

17 July 2025

Context

A large Hybrid scheme with over 40,000 members to which IGG is a co-trustee and Chair and provides Scheme Secretariat Services to the Trustee Board and committees.

The challenge

As part of the planned retirement, the in-house Manager was leaving the Scheme Sponsor and not being replaced. Whilst the corporate elements of the role were absorbed within the Sponsor’s HR function a gap remained which needed to be addressed between the Scheme Secretariat Services provided and the role performed for the Trustee Board by the Pensions Manager. The latter role primarily concerned, but was not limited to, managing adviser and service provider relationships.

Our approach

We were able to work with the retiring Pensions Manager and Trustee Board to identify which elements of their role were supporting the Trustee and then provide additional resource with relevant experience to supplement the Secretarial Services to provide a broader Pensions Manager and Governance support service to the Trustee Board.

The outcomes

A timely handover of duties with uninterrupted service to the Trustee Board together with the opportunity to clarify roles and responsibilities.

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ADDRESS

4th Floor Cannon Place
78 Cannon Street
London
EC4N 6HL

CONTACT

T: +44 (0)20 4599 7299
E: info@weareigg.com

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Independent Governance Group ("IGG") is the trading name of Ross Trustees Services Limited (07904277), Clarity Trustees Limited (12470917), Independent Trustee Limited (02473669), Independent Trustee Services Limited (02567540) and Leadenhall Independent Trustees Limited (02303944) all registered in England and Wales at the following address: 4th Floor Cannon Place, 78 Cannon Street, London EC4N 6HL.

The Independent Governance Group of companies also includes IC Select Limited (SC331180) registered in Scotland c/o DWF LLP, 103 Waterloo Street, Glasgow G2 7BW, as well as KGC Associates Limited (08202496) and Like Minds UK Limited (05579121) which are both registered in England and Wales at 4th Floor Cannon Place, 78 Cannon Street, London EC4N 6HL.

© 2026 Hamsard 3776 Limited, Ross Trustees Services Limited & Independent Trustee Services Limited. All Rights Reserved.

We are audited annually as set out in the Relevant Trustee Supplement to ICAEW AAF 02/07 to support our inclusion in the TPR’s Independent Trustee Register.

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