Context
A large UK organisation’s DB Pension Plan faced the retirement of its long-serving Pensions Executive, who played a central role in daily operations and adviser liaison. The Trustee Board, mainly MNTs with a Professional Trustee, focused on strategy but relied on the Secretary’s expertise for complex governance and regulatory matters.
The Challenge
The departure risked loss of operational knowledge, adviser relationships, and governance continuity. The new provider needed to ensure a smooth handover, maintain compliance, and deliver the role more efficiently than the dedicated full-time predecessor.
Our Approach
IGG worked alongside the outgoing Executive to capture key knowledge via a Key Documentation Analysis. We engaged advisers, assessed projects, and adopted a team-based delivery model to match tasks with the right expertise. Future meetings and training were scheduled, and a Scheme Calendar was developed to track governance and regulatory requirements. Meetings were managed with strict timelines for packs, minutes, and action tracking, supported by a central document portal.
The Outcomes
The transition was seamless, preserving governance quality and adviser relationships. Our efficient, team-based model reduced costs, strengthened compliance oversight, and gave Trustees confidence that the Plan was well-prepared for current and future obligations.